Sales Playbook
Where this fits

The whole business, then the one piece you need to know cold before Monday.

LocalStrong runs on three lanes — Build Your Brand, FastTrack Leads, and Platform — locked into one sequence. This page is the high-level map, then a full drill-down into Sales, the system Jaime is joining first.

PHASE 1

Build Your Brand

Concrete Marketing Agency — the retainer agency offer. Lock this in first.

In progress — closer hired
PHASE 2

FastTrack Leads

Rank & Rent sites — owned lead-gen rented to contractors.

Next, after BYB is locked
PHASE 3

Other niches

Expand the playbook beyond concrete once 1 & 2 are running clean.

Someday
LocalStrong LLC— legal entity, contracts, banking
Concrete Centric— concrete-industry ecosystem umbrella
Concrete Marketing Agency— revenue engine: SDR, closer, email, social
Ecosystem assets— FTL sites, Visualizer, Hubs
12 operating systems

Every project attaches to one of these — nothing floats free. Today, one of them is fully built out. The rest are the build list.

01
Brand
↗ Business OS hub
02
Offers
Not built
03
Marketing
Not built
04
Prospecting
Not built
05
Sales
↓ Start here
06
Onboarding
Partial
07
Fulfillment
Partial
08
Client Success
Not built
09
Content & Authority
Not built
10
Technology & Data
Not built
11
Finance
Not built
12
Management
Not built

The other 11 systems are the actual Business OS project — captured on Next, gated on this closer hire, which just cleared. This page deliberately stays inside Sales (05) so it's ready for Monday; the rest gets built after.

Resolved 2026-08-28 — confirmed before Monday

  1. What Jaime actually does on a call: qualify AND close, starting day one — per the signed offer letter, matching his commission structure. The older phased "qualify + book only" plan doesn't apply to him.
  2. Which price sheet is live: Foundation / Growth / Dominate — the offer letter's three flat plans, not the Growth Stack doc's Core+add-ons framing. Full contents for all three are in the table below (Foundation and Dominate were previously undefined).
  3. Two objection responses that never made it into the official script (flagged 2026-08-02, still sitting in the tip library, unapplied) are worth teaching anyway — see the "not yet official" note inside The Call below.
05 · Sales — start here

Your role this week

Straight from the signed offer letter, dated 2026-08-27.

Going by
James — the English version of Jaime, confirmed with Diego 2026-08-29. Easier for prospects to say; use it on calls and anywhere prospect-facing. Paperwork (offer letter, contractor agreement) stays under the legal name, Jaime Castilla.
Start date
Monday, August 31, 2026
Training
Monday & Tuesday, ~4:00 PM Eastern — the offering, the pitch deck, real calls reviewed together
Solo
Taking calls on your own by midweek
Scope now
Build Your Brand (CMA) side only. Rank & Rent, the visualizer, and other lines expand in later once this is running.
The pipeline
A GoHighLevel queue of two kinds of contact: fresh, still-warm hand-offs from the SDR (reach within 15–20 minutes), and an older backlog that's gone quiet and needs re-engaging.
The job, at core
Qualify the contact, then close them. Whatever mix of calls, texts, and follow-ups actually moves a real person forward — a missed call isn't a rejection, it's pipeline work.
What you're selling

The offer

Nobody buys a tool. They buy leads, calls, closed jobs, or cash flow — every line below gets pitched as the result, never the feature.

The four pieces

ComponentWhat it actually sells
Concrete Marketing Agency
GBP, website, AI SEO, backlinks
More visibility in local search — leads that weren't finding the business before
Service Greeter
AI answering machine
Every call answered, day or night — jobs saved from slow follow-up
ConcreteVisualizerHomeowner sees the finished driveway or patio before committing — higher close rate on estimates already sent
Paid AdsLead volume today, while SEO is still compounding in the background

Once a contractor has all four running, pulling any one out breaks something they can point to — a much harder conversation for them to have with themselves than cancelling a plain retainer. You don't sell all four on day one: CMA is the door-opener, the Visualizer is the free bonus that gets a yes, Service Greeter and ads are the warm upsell once they're already a client.

Plans — what's in each one

Corrected 2026-08-28 against the actual tier spec (Concrete-Centric-Productized-Offers.md), which matches the real client-facing pricing sheet. Your comp table below uses round $300/$500/$1,000 for the commission math — the real invoiced prices are $299/$499/$999, a rounding difference only, not a second pricing structure.

FoundationGrowthDominate
Price$299/mo$499/mo$999/mo
Website + AI SEO + backlinks
Service-area pagesHome area onlyEvery area servedEvery area served
ConcreteVisualizer
Social posting
AI Receptionist + Chatbot+$99/mo add-on+$99/mo add-on✓ included
Booking / email / pipeline (GHL)✓ included
GBP posting / review response1x/mo · 1x/mo2x/mo · 1x/wk1x/wk · daily
Ads managementSeparate invoiceSeparate invoice

All three are the same product at three depths, not different products — Foundation proves the fundamentals work, Growth turns on the visualizer and expands area coverage, Dominate makes AI Receptionist and the full GHL suite permanent. Setup fee: one month's price, waivable at your discretion (e.g. $299 for a Foundation signup) — don't promise "no setup fee" on a call, that's not accurate. Ads management is never bundled into the monthly price, on any tier — it's its own invoice (see the full Offers catalog for the current rate). Growth is still the most common signup and the example used throughout your comp table below.

Founding 10 framing

If a prospect is being brought on now: "You're one of the next 10 we're bringing on, so you get the visualizer built in at no extra cost — normally that's a $250/mo add-on. In exchange, we ask for a review, a testimonial once you see results, and a referral if you know another contractor who needs this." Never phrase it as a discount because the offer is unproven — phrase it as an invitation into the cohort that builds the case studies.

Two ways to make the value real on a call

"You're doing $[X] a year. Average job is $[Y]. If slow follow-up costs you even 2 jobs a month, that's $[2Y]/month sitting on the table — Service Greeter answers every call so that stops happening."

"You pay $[price]/month. One extra $[Y] job covers it for the next several months. Everything after that is margin." — always swap in the prospect's real numbers, never LocalStrong's.

How it reaches you, then what you say

The call

Before it's yours

The SDR runs a two-call sequence with every contact — this already happened before a lead lands on you:

Floor rule: call within 15 minutes of that yes. This is the single biggest lever right now, not a nice-to-have — reference the SDR by name and re-establish context fast, before the prospect has to ask "wait, who is this again?"

Your call — qualify, then branch

Open & qualifyWarm, not cold

"Hey, I know you spoke with [SDR name] a few days ago — she mentioned you might be able to take on more leads, so I wanted to follow up."

Then qualify for real:

  • "How are you currently getting most of your leads?"
  • "How big is your team, how much could you realistically take on?"
  • "What are you hoping to grow toward this year?"
The branching question

"Are you more interested in building out your own brand — your own website, your own online presence — or would you rather just have leads coming in without worrying about the brand side?"

Your scope right now is the Build Your Brand branch below — the FTL branch exists in the full script for later, once your lane expands.

If Build Your Brand: the pitch

"You don't need more hustle. You need a system that runs while you're on the job."

Present Concrete Marketing Agency — GBP, website, AI SEO, automations, backlink building. Real terms if it comes up: month-to-month, 30-day notice to cancel, no lock-in to defend.

Objections — official script

"Been burned by an agency before."

Ask what specifically went wrong — no results, no communication, or a locked contract with no accountability — then contrast directly with month-to-month, 30-day notice, no lock-in.

"Bad timing, season's winding down."

"That's actually the best time to start — rankings take a few months, so you're showing up when demand picks back up, not scrambling to catch up."

"Price."

"One job you land from this covers months of it."

"Need to think about it."

Don't fight it — but lock a specific follow-up day/time before ending the call. Never leave it open-ended.

Two more objectionsNot yet official

Flagged 2026-08-02 in the Sales Tip Library for a script update — never actually applied to Script B. Worth having in your back pocket regardless:

"I need to talk to my business partner."

If this comes up at the close, it's usually a stall. "Before you talk to them, let me make sure I've answered everything — is there anything they're going to ask that I haven't addressed?" forces the real objection out.

"Can you just send me more info?"

Never send info without locking a specific follow-up time first — an open-ended info request is how a deal goes cold.

Close

Direct ask. Move to onboarding the same call if it's a yes.

Locked, signed 2026-08-27

Compensation

Base
$175/week, paid weekly via Wise.com, regardless of call volume — covers your two training days too. Intro rate for the first 30 days; reviewed and can go up after (milestones for the raise: not defined yet, you and Diego set those together once there are real numbers).
Commission
Uncapped, on top of base, on every plan you close and retain: 20% of first payment, 10% setup-fee bonus, 10% retention bonus after the client's third successful payment. Up to 40% of a client's total first-cycle value.
Saturdays
Optional. Full commission applies if you pick one up — not a requirement, still part-time.
Reviews
Formal check-ins at Day 30, Day 60, Day 90.

Per plan (example, at today's pricing)

FoundationGrowthDominate
First-payment (20%)$60$100$200
Setup-fee bonus (10%)$30$50$100
Retention bonus (10%)$30$50$100
Total per retained client$90–$120$150–$200$300–$400

Month to month, at pace (Growth plan, $500/mo)

PaceClients/moMonthly commissionTake-home (base + commission)
Getting started — 1 / 2 weeks2$200–$300$958–$1,058
Steady — 1 / week4$400–$600$1,158–$1,358
Full speed — 2 / week8$800–$1,200$1,558–$1,958

Immediate pay only — retention bonuses stack on top starting around month two, as each client hits their third payment.

Logistics

Schedule

Ongoing hours
Monday–Friday, 2:00–6:00 PM US Eastern (1:00–5:00 PM Bogotá)
Payment
Weekly, via Wise.com, in USD
Engagement
Independent contractor, not employment — no benefits attached, reasonable notice to end either side

This week's training agenda

Monday, Aug 31 — ~4:00 PM ET

The offering & the pitch deck

  • Walk through Concrete Marketing Agency and the Growth Stack
  • Pricing framing and Founding 10 positioning
  • The pitch deck, section by section
Tuesday, Sep 1 — ~4:00 PM ET

Real calls, reviewed together

  • Listen to real recorded calls
  • Practice the branching question and objections live
  • Solo on the pipeline by midweek